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FREE SHIPPING for orders over $100

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Shipping

Little Train Shop provides a range of shipping & handling options to suit everyone.  All orders are shipped from our retail store in Launceston, Tasmania.  We aim to dispatch all orders within 24 business hours of receiving the order (Tuesday through to Saturday), provided the product(s) are in stock and complete payment has been cleared.  

If for any reasons we cannot process your order within 2 business days, we will contact you by either phone or email to explain the delay and to provide an estimated delivery date.  If this does not work for you, we can process a refund, offer an exchange or a store credit.  

Where we ship to

Currently we ship Australia wide and to New Zealand from our retail store in Launceston, Tasmania.  All orders are shipped via Australia Post, Fastway Couriers and TNT Couriers. 

What are our delivery charges

Please view our rate table below for our shipping rates.  All prices are listed in Australian Dollars and are GST inclusive (where applicable):

AUSTRALIA  
..... Flat Rate $8.95 Australia Wide (standard)
  Express Prices vary based on volume and location
     
  Launceston Free 'Click and Collect' option
   .......................  
NEW ZEALAND  
  Standard Prices vary, starting from $18.55
  Express Prices vary, starting from $29.55

Free Delivery for orders over AU$100

Free standard delivery to Australia and New Zealand applies to all orders over AU$100.00.  This option will automatically become available at the checkout screen once the minimum spending requirement has been met.  Free delivery is via standard parcel post only (Australia) and standard international air mail (New Zealand). 

Please note: Free Delivery is not available to bulky or heavy items over 20kg or over 100cm in length, dangerous goods and express post. 

Can I track my order?

Absolutely.  Tracking information will become available once your order fulfilment has been completed.  You will find your tracking number and link in your online account.  We also send a confirmation email with your tracking links as well. 

How long will it take for my order to arrive?

We aim to pack your parcel within 24 business hours of your order being completed (with the exception of Tasmanian based public holidays, and store closure days which are Sunday and Mondays).  Below is an approximate guide of delivery time frames.  Please note, this is a guide only and may not reflect public holidays and busy periods such as Christmas and Black Friday sales.

Hobart & Launceston:   1 - 2 business days
 rest of TAS:   1 - 3 business days 
   
Melbourne & Geelong:   3 - 4 business days
rest of VIC:   3 - 5 business days
   
Sydney, Canberra & Brisbane:   5 - 6 business days
rest of NSW, ACT, QLD:   5 - 7 business days
   
Adelaide:   5 - 7 business days
rest of SA:   5 - 8 business days 
   
Darwin, Perth:   6 - 8 business days
rest of NT, WA:   7 - 10 business days
   
New Zealand:   6 - 8 business days
regional areas of NZ:   7 - 10 business days
   

Order Statuses Explained

Pre-order ... One or more items are on backorder.  Your parcel will be shipped once all items have arrived
Awaiting Payment   Your payment is pending and awaiting clearance
Awaiting Fulfilment   Your payment has been received, and your order is awaiting to be put together
Awaiting Pickup   Your parcel is now ready for collection at our retail store
Awaiting Shipment   Your parcel has been packed and postage has been organised, it is awaiting collection by courier
Shipped / Picked Up   Your parcel has left us or has been collected
Cancelled   Please login to your account to view why, or see our email

 

Dangerous Goods

Products that contain aerosols, paints and liquids can only be sent by courier to a physical Australian address.  Someone over the age of 18 must be present to receive the parcel, otherwise a calling card will be left (additional charges may be payable by the customer from the courier company for making a second or subsequent delivery attempt).  These items cannot be sent to a Post Office Box, nor can they be sent overseas. 

Authority to Leave

All parcels will be marked as 'authority to leave if no one is home' unless otherwise requested in the comments section on the checkout page.  Parcels containing dangerous goods or travelling overseas are exempt from this rule, along with parcels being delivered to a Post Office Box.  For these deliveries, a calling card will be left advising the next steps to take to collect your parcel. 

International Deliveries

Non Australian customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country.  If import duties are required, your local Postal or Customs Authority will contact you.  Parcels will not leave customs until all fees are paid by the customer.  Please also note: we will not falsify the declaration of goods type and value of goods. 

Delayed or Missing Deliveries

If your item hasn't been delivered as expected or you're concerned that it may be missing or lost, then please reach out to us so we can help you. 

Sometimes parcels don't arrive before the expected delivery date.  This can be for a number reasons.  Australia Post and our Couriers ask that you follow this checklist before contacting them, or notifying us:

  • Have your checked the tracking status for any delayed alerts on your parcel?
  • Have your received a 'calling card' which may have been lodged in your letter box or slipped under your front door?
  • Has someone accepted the article on your behalf?
  • Have you checked any known service delays?  This can be found be viewed online at https://auspost.com.au/about-us/news-media/important-updates
  • Has three (3) business days lapsed since the expected arrival date?

If after completing this checklist, and if it is now after 3 business days since the expected arrival date, please reach out to us by emailing to support@littletrainshop.com.au or by visiting the 'contact us' page.  You can also contact the courier direct as well.  Just make sure you have your tracking number handy when calling. 

Damaged or Faulty Items

Please head on over to our 'returns policy' page for more information. 

30 Day Satisfaction Guarantee

Please head on over to our 'returns policy' page for more information.