Little Train Shop provides flat rate standard shipping of $7.95 Australia wide for all orders under the value of $100. We also offer Same-Day Dispatch Guarantee for orders placed before 2:00pm AET Monday to Friday. Free Standard Shipping Australia Wide is available on orders exceeding $100
How much does Shipping cost
Little Train Shop charges a flat shipping rate of A$7.95 for all orders under the value of A$100 for standard shipping Australia Wide. Express post is available at the checkout screen and variers based on the total weight of the order and the distance of travel. International Postage is at cost and will be generated at the checkout screen.
Orders exceeding $100 will be provided with FREE STANDARD SHIPPING AU WIDE.
Free standard shipping applies to online orders exceeding A$100. When an order has met the minimum order threshold, the free shipping option will become available at the checkout screen. Free shipping is not available for International Deliveries.
Express post is available on orders exceeing A$100 and rates vary based on the total weight of the order and the distance of travel.
Same-Day Dispatch Guarantee (excludes weekends & public holidays)
Orders placed before 2:00pm AET Monday to Friday qualify for our 'Same-Day Dispatch Guarantee' with the exception of public holidays, store closure, out of stock items, pre-orders items and payments made via Bank Transfer/Deposit. Orders placed after 2:00pm AET Monday to Friday will be dispatched the following business day.
If for any reason we cannot process your order within two business days, we will contact you by email to explain the delay and to provide an estimated delivery date. If this is does not work for you we can cancel the order and process a refund or offer an exchange.
Do you offer instore Pickup
Yes we do. 'Click-and-Collect' can be selected as your delivery method at the checkout screen (this option is only available to Greater Launceston and Tasmania). When your order is ready for collection, you'll receieve an SMS message if you provided a mobile phone number, along with an email notice. Please bring suitable photo ID with you so we can assure we're handing over the order to the correct person.
Where do you ship to
We ship Australia Wide (including to outlying areas) from our retail shopfront in Launceston (Shop 4/77 George Town Road, Newnham 7248 Tasmania, Australia) via Australia Post and StarTrack Couriers. We also ship to New Zealand, United Kingdom, Ireland and America using local couirers affiliated with Australia Post.
Can I Track my order
Yes you can. Once your order has been completed and dispatched, we will send you an email with your postage tracking links. You will also be able to access these links by logging into your account and viewing your order.
International economy airmail is a budget service and does not supply tracking details. Please choose Airmail 'standard' or 'express' for tracking.
Below is a guide from Australia Post on expected delivery timeframes. Please note, this is a guide only and does not take into account busy periods or service delays and disruptions:
|TASMANIA||1 - 2 business days|
|VIC, SA & NSW||2 - 5 business days|
|ACT & QLD||5 - 7 business days|
|NT & WA||7 - 10 business days|
|OUTLYING ISLANDS||7 - 14 business days|
|INTERNATIONAL||7 - 14 business days|
Products that contain aerosols, paints and liquids can only be sent by courier to a physical Australian address. Someone over the age of 18 must be present to receive the parcel, otherwise a calling card will be left (additional charges may be payable by the customer from the courier company for making a second or subsequent delivery attempt).
Dangerous goods cannot be sent to International Locations, Parcel Lockers, Post Office Boxes and some restrictions apply to Outlying Areas.
Authority to Leave
With the exception of telephone orders, dangerous goods or as requested by the customer, all parcels will be marked with 'Authority to Leave' to prevent delays from getting your goodies. However, Australia Post and StarTrack make the final decision on whether to leave a Parcel based on coditions of the premises and access.
Telephone orders will be required to provide ID and sign for delivery on arrival. This is to minimise and prevent credit card fraud and identity theft. There is no additional charge from Little Train Shop for this service.
International Orders are currently dispatched via Australia Post and their affiliated partner networks. International Postage rates are automatically caulculated at the checkout screen and vary based on weight of parcel and location. Customers are responsible for any taxes and/or dutities imposed by their local Government for importing goods into their country. All items are sent with an invoice attached to the exterior of the parcel for Customs.
Please note: Paints, glues and liquids of any form cannot be sent overseas. All parcels sent require signature on delivery.
Parcel Missing or has yet to be Delivered?
Sometimes parcels don't arrive before the expected delivery date. This can be for a number reasons. Australia Post and our Couriers ask that you follow this checklist before contacting them, or notifying us:
- Have your checked the tracking status for any delayed alerts on your parcel?
- Have your received a 'calling card' which may have been lodged in your letter box or slipped under your front door?
- Has someone accepted the article on your behalf?
- Have you checked any known service delays? This can be found be viewed online at https://auspost.com.au/about-us/news-media/important-updates
- Has three (3) business days lapsed since the expected arrival date?
If after completing this checklist and 3 business days have lapsed since the expected arrival date, please reach out to us by calling (03) 6388 9244 or by emailing our team at email@example.com. You can also contact the courier direct as well. Just make sure you have your tracking number handy when calling.
Missing an Item?
We're very sorry this has occured but we want to get this rectified for you straight away. If you're missing an item from your order, please reach out to us by calling (03) 6388 9244 or by emailing our team at firstname.lastname@example.org. Afterall, we're only Human and sometimes we can make small mistakes.
Goods Damaged in Transit / Faulty Product
If your item(s) have been damaged in transit or have arrived faulty, please contact us within 7 days of receiving the parcel so we can assist in rectifying the issue and organise any returns/warranty claims/replacements/refunds. You can reach our team by calling (03) 6388 9244 or by emailing to email@example.com.
To expedite this process for you, we request the following information:
- Photographic and/or video footage of the item(s) damage.
- Detail of the damage and/or fault in as much detail as you can.
- What troubleshooting you have already undertaken.
- The resolution you're looking for.
This information will provide our team with an informative perspective on what to look for when assessing the damage and/or fault, and provide our manufacturers with any necessary warranty claim information.
Please do not send items back until advised, as some items may need to be sent to the manufacturer directly. Little Train Shop will organise return of goods (or forward of goods to manufacturer) at our expense.
Changed your Mind
That's perfectly fine and acceptable when you're shopping online. We offer a 30 day satisfaction gaurantee. Head on over to our 'RETURNS' page for more information on how you can process a return for an unwanted item.