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Shipping

Shipping & Handling at Little Train Shop

SHIPPING INFORMATION

 

Coronavoris and Impacts to Delivery

Australia Post are doing everything they can to keep delivering during the Coronavirus pandemic and support communities across Australia.  Ongoing challenges presented by the pandemic mean there are still some delays as Australia Post operates with additional safety measures to protect our people and customers.

Australia Post are still experiencing reduced domestic and international flights, while processing unprecedented parcel volumes. The majority of parcels are arriving on time. To help us, please ensure your delivery details are correct, and remember to respect and adhere to social distancing requirements when interacting with Australia Post. Thank you for your support and patience.

More information about impacts to domestic services can be found at Australia Post's website https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic


How much does Shipping cost

Little Train Shop charges a flat shipping rate of A$7.95 for all orders under the value of A$100 for standard shipping Australia Wide. Orders exceeding $100 will be provided with FREE STANDARD SHIPPING AUSTRALIA WIDE.

Express post and International Post for New Zealand is also available at the checkout screen and variers based on the total weight of the order and the distance of travel. 

Do you offer instore Pickup

Yes we do.  'Click-and-Collect' can be selected as your delivery method at the checkout screen (this option is only available to regions within 100km of our Launceston Store).  When your order is ready for collection, you'll receieve an SMS message if you provided a mobile phone number, along with an email notice.  Please bring suitable photo ID with you so we can assure we're handing over the order to the correct person. 

Do you ship overseas?

We no longer support International Shipping, with the exception of New Zealand and outlying Australian locations. 

Can I Track my order

Yes you can.  Once your order has been completed and dispatched, we will send you an email with your postage tracking links.  You will also be able to access these links by logging into your account and viewing your order. We use Australia Post, StarTrack Couriers and their affiliated network partners. To track your parcel, simply visit https://auspost.com.au/mypost/track/#/search and enter in your tracking number.

Delivery Timeframes

Below is a guide from Australia Post on expected delivery timeframes.  Please note, this is a guide only and does not take into account busy periods or service delays and disruptions.

UPDATE: - During the Coronavirus Pandemic and delays in the postal network, please expect to see inflated delivery times.

TASMANIA 1 - 2 business days
VIC, SA & NSW   2 - 5 business days
ACT & QLD 5 - 7 business days
NT & WA 7 - 10 business days
OUTLYING ISLANDS 7 - 14 business days
NEW ZEALAND 7 - 14 business days


Partial Dispatch Rules (mix of instock and pre-order items)

If you have ordered a mixture of instock and pre-order items, your order will not be sent until all items are in stock and are ready to send.

If you wish to have part of your order dispatched, please contact us to advise. A flat rate fee of $7.95 may be applicable for the extra shipment (greater for International locations). 

Dangerous Goods

Products that contain aerosols, paints and liquids can only be sent by road freight to a physical Australian address. Someone over the age of 18 must be present to receive the parcel, otherwise a calling card will be left (additional charges may be payable by the customer from the courier company for making a second or subsequent delivery attempt). Dangerous goods items take longer to deliver due to being sent as road freight only. Express Post options is not available on Dangerous goods.  

Dangerous goods cannot be sent to International Locations, Parcel Lockers, Post Office Boxes and some restrictions apply to Outlying Areas.

Authority to Leave

With the exception of telephone orders, dangerous goods, International orders, orders over $500 or as requested by the customer, all parcels will be marked with 'Authority to Leave' to prevent delays from getting your goodies. However, Australia Post and StarTrack make the final decision on whether to leave a Parcel based on coditions of the premises and access.

Telephone orders will be required to provide ID and sign for delivery on arrival. This is to minimise and prevent credit card fraud and identity theft.  There is no additional charge from Little Train Shop for this service.

International Orders 

NOTICE: Please note, we no longer offer International Deliveries outside of Australia, Australian Outlying Islands and New Zealand.

International Orders are currently dispatched via Australia Post and their affiliated partner networks. International Postage rates are automatically caulculated at the checkout screen and vary based on weight of parcel and location. Customers are responsible for any taxes and/or dutities imposed by their local Government for importing goods into their country. All items are sent with an invoice attached to the exterior of the parcel for Customs.

Please note: Paints, glues and liquids of any form cannot be sent overseas. All parcels sent require signature on delivery. 

Parcel Missing or has yet to be Delivered?

Sometimes parcels don't arrive before the expected delivery date.  This can be for a number reasons.  Australia Post and our Couriers ask that you follow this checklist before contacting them, or notifying us:

  • Have your checked the tracking status for any delayed alerts on your parcel?
  • Have your received a 'calling card' which may have been lodged in your letter box or slipped under your front door?
  • Has someone accepted the article on your behalf?
  • Have you checked any known service delays?  This can be found be viewed online at https://auspost.com.au/about-us/news-media/important-updates
  • Has three (3) business days lapsed since the expected arrival date?

If after completing this checklist and 3 business days have lapsed since the expected arrival date, please reach out to us by calling (03) 6388 9244 or by emailing our team at support@littletrainshop.com.au.  You can also contact the courier direct as well.  Just make sure you have your tracking number handy when calling. 

Missing an Item?

We're very sorry this has occured but we want to get this rectified for you straight away. If you're missing an item from your order, please reach out to us by calling (03) 6388 9244 or by emailing our team at support@littletrainshop.com.au. Afterall, we're only Human and sometimes we can make small mistakes. 

Goods Damaged in Transit / Faulty Product

If your item(s) have been damaged in transit or have arrived faulty, please contact us within 7 days of receiving the parcel so we can assist in rectifying the issue and organise any returns/warranty claims/replacements/refunds.  You can reach our team by calling (03) 6388 9244 or by emailing to support@littletrainshop.com.au. 

To expedite this process for you, we request the following information:

  • Photographic and/or video footage of the item(s) damage. 
  • Detail of the damage and/or fault in as much detail as you can.
  • What troubleshooting you have already undertaken.
  • The resolution you're looking for.

This information will provide our team with an informative perspective on what to look for when assessing the damage and/or fault, and provide our manufacturers with any necessary warranty claim information. 

Please do not send items back until advised, as some items may need to be sent to the manufacturer directly. Little Train Shop will organise return of goods (or forward of goods to manufacturer) at our expense. 

Changed your Mind

That's perfectly fine and acceptable when you're shopping online. We offer a 30 day satisfaction gaurantee. Head on over to our 'RETURNS' page for more information on how you can process a return for an unwanted item.