-- CHRISTMAS DELIVERY CUT OFF DATES --
Little Train Shop provides a range of economical shipping options for all our online orders. All orders are shipped from our retail store in Launceston (Tasmania), and we aim to dispatch all orders within 24 business hours of receiving the order and completed payment.
How much does Shipping cost
Little Train Shop charges a flat shipping rate of A$7.95 for all orders under the value of A$100 for standard shipping Australia Wide. Express post is available at the checkout screen and variers based on the total weight of the order and the distance of travel. International Postage is at cost and will be generated at the checkout screen.
Orders exceeding $100 will be provided with FREE STANDARD SHIPPING AU WIDE.
Free standard shipping applies to online orders exceeding A$100. When an order has met the minimum order threshold, the free shipping option will become available at the checkout screen. Free shipping is not available for International Deliveries.
Express post is available on orders exceeing A$100 and rates vary based on the total weight of the order and the distance of travel.
Do you offer instore Pickup
Yes we do. 'Click-and-Collect' can be selected as your delivery method at the checkout screen. When your order is ready for collection, you'll receieve an SMS message and/or email. Please bring suitable ID with you.
Where do you ship to
We ship Australia Wide from our retail shopfront in Launceston (Tasmania) via Australia Post and StarTrack Couriers. We also ship to New Zealand, United Kingdom, Ireland and United States of America using local couirers affiliated with Australia Post.
Processing & Dispatch Times
Orders placed before 2:00pm AET Monday to Friday are picked, packed and dispatched within the same day of payment being cleared (with the exception of out of stock items and pre-orders). In stock items ordered on weekends or public holidays will be dispatched the next business day.
If for any reason we cannot process your order within two business days, we will contact you by email to explain the delay and to provide an estimated delivery date. If this is does not work for you we can cancel the order and process a refund or offer an exchange.
Can I Track my order
Yes you can. Once your order has been completed and dispatched, we will send you an email with your postage tracking links. You will also be able to access these links by logging into your account and viewing your order.
International economy airmail is a budget service and does not supply tracking details. Please choose Airmail 'standard' or 'express' for tracking.
Below is a guide from Australia Post on expected delivery timeframes. Please note, this is a guide only and does not take into account busy periods or service delays and disruptions:
|TASMANIA||1 - 2 business days|
|VIC, SA & NSW||2 - 5 business days|
|ACT & QLD||5 - 7 business days|
|NT & WA||7 - 10 business days|
|OUTLYING ISLANDS||7 - 14 business days|
|INTERNATIONAL||7 - 14 business days|
Products that contain aerosols, paints and liquids can only be sent by courier to a physical Australian address. Someone over the age of 18 must be present to receive the parcel, otherwise a calling card will be left (additional charges may be payable by the customer from the courier company for making a second or subsequent delivery attempt). These items cannot be sent to New Zealand along with Parcel Lockers, Post Office Boxes and some restrictions may apply to Outlying Islands.
Authority to Leave
With the exception of telephone orders, dangerous goods or as requested by the customer, all parcels will be marked with 'Authority to Leave'. Australia Post and StarTrack make the final decision on whether to Leave a Parcel based on coditions of the premises and access.
Telephone orders will be required to provide ID and sign for delivery on arrival. This is to minimise and prevent credit card fraud and identity theft. There is no additional charge from Little Train Shop for this service.
Damaged or Missing Items
If your item hasn't been delivered as expected or you're concerned that it may be missing or lost, then please reach out to us so we can help you.
Sometimes parcels don't arrive before the expected delivery date. This can be for a number reasons. Australia Post and our Couriers ask that you follow this checklist before contacting them, or notifying us:
- Have your checked the tracking status for any delayed alerts on your parcel?
- Have your received a 'calling card' which may have been lodged in your letter box or slipped under your front door?
- Has someone accepted the article on your behalf?
- Have you checked any known service delays? This can be found be viewed online at https://auspost.com.au/about-us/news-media/important-updates
- Has three (3) business days lapsed since the expected arrival date?
If after completing this checklist, and if it is now after 3 business days since the expected arrival date, please reach out to us by emailing to firstname.lastname@example.org or by visiting the 'contact us' page. You can also contact the courier direct as well. Just make sure you have your tracking number handy when calling.
Damaged or Faulty Items
Please head on over to our 'returns & refund policy' page for more information.