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FAQs

Do you have a store front?
Yes, we have a retail showroom located at Shop 4/77 George Town Road, Newnham 7248 (Launceston).  We also have our webstore which is open 24/7, and we pride ourselves in being able to offer our products and service Australia and New Zealand wide. 

Where do you ship to?
Currently we ship Australia wide from our retail showroom in Launceston (Tasmania).

I'm after a particular item, can you order it in for me?
Absolutely!  In fact, we do this every day for a lot of our regular customer base.  We can source and obtain British and American model railway locomotives, rolling stock, sets and accessories.  Please head over to the 'contact us' page to let us know what you're after. 

How long will it take to get my parcel?
All completed orders are fulfilled within 24 business hours.  Delivery times vary based on your location and postage method selected.  You can find more information about shipping time frames on our 'Shipping and Returns' page. 

Can I track my order?
Absolutely!  When you order has been fulfilled, we will email you with a tracking identification number and the courier's tracking link.  You'll also be able to access this from your 'my orders' section in your online account. 

My parcel hasn't arrived yet, what do I do?
We too know how frustrating this is.  Please allow 3-5 business days to lapse before contacting us or the courier, as in most cases a missing item cannot be lodged until this timeframe has been met.  We keep an eye on your delivery as well, so please feel to contact us.

What payment methods do you accept?
We accept a range of payment options to suit everyone.  Currently we accept Afterpay, Apple Pay, Bank Deposit (Westpac), Credit & Debit Cards (AMEX, MasterCard, Visa), Google Pay and PayPal. 

What is Afterpay?
Afterpay allows you to shop now and pay later over four interest-free fortnightly instalments.  This means you can have your order sooner and pay it off on an interest free arrangement.  Afterpay is available to Australian residents aged 18 and over, hold an eligible debit/credit card and meet Afterpay's approval requirements.  More information about Afterpay can be found here.  

Why has Afterpay declined my order?
This can be for a number of reasons, but here are a few pre-checks you can do yourself to understand why.  Are all your payments up-to-date; do you have sufficient funds in your nominated card/account to make the first 25% of the re-payment; do you know what your're remaining Afterpay allowable balance is (this can be checked by generating an in-store barcode to get the figure); is your nominated card due to expire within the next 8-12 weeks.  If you have self diagnosed these and still getting a declined application, please contact Afterpay.

Is your website protected?
Yes it is and you can see this in your web browser right now by the GREEN CLOSED PADLOCK.  We use Geo Trust's Secure Socket Layers (SSL) to encrypt and protect the information supplied on our forms.  This is a standard security protocol used by websites.  You can also check our current website protection details by visiting https://www.geocerts.com/ssl-checker  and entering our web address in the form, or by clicking on the McAfee Floating Logo in the bottom right hand side of this website. 

Can I provide my credit card details a different way?
Yes, of course you can.  If you wish to not supply your card details online through our secure page, you can call us to complete your order over the phone (03) 6326 3406.  DO NOT EMAIL YOUR CREDIT CARD DETAILS OR PERSONAL INFORMATION.  Little Train Shop, nor any respectable business or agency will ever ask you to do this. 

For security purposes, phone orders using credit card as a payment method may require parcels be signed for on the inspection of suitable photo identification (additional postage costs to buyer may be applicable).  This is to comply with minimising credit card fraud and protecting the interests of the card holder, the associated bank and/or financial institution and Little Train Shop. 

Do you physically hold the items?
We certainly do.  All items are ready to send and will be in a parcel on its way to you within 24 business hours of checkout completion (with the exception of 'pre-order' items).  

How does Pre-Orders work?
Please click here to view our PRE-ORDERS FAQ'S

How do I use my discount / coupon code?
You can add your discount code to the 'coupon code' section in the shopping cart to see your discounts and in the checkout screen when finalising your order.  You need to have something in your shopping basket to add your discount code and to see its benefits. 

My discount code is not working?
This can be frustrating, but take a deep breath as it will be resolved.  First, check that the code hasn't expired or reached its maximum use.  Second, check the spelling of your code.  Discount codes are 'CASE SENSITIVE' and some may contain special characters such as hyphens (-) or symbols (@ $ #).  We recommend the good old 'copy and paste' method to avoid mistaken uppercase and lowercase letters or numbers.  

If you are still facing issues redeeming your discounts, please contact us (email form, phone or live chat) with the details of your code and the error that is occurring.