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 FAQ AND INFORMATION ABOUT CORONAVIRUS (COVID-19)

 IF YOU, OR ANYONE YOU LIVE WITH IS UNWELL OR IN QUARANTINE - DO NOT COME TO OUR STORE - STAY HOME, WE CAN DELIVER TO YOU

If you require any information about COVID-19 and restrictions in place to national or local areas, please visit https://www.health.gov.au/ [opens in new page]

Is your retail store open?

YES WE ARE, our retail shopfront is still open at this stage with restricted hours (9am to 1pm Monday to Friday, 10am to 1pm Saturdays) - HOWEVER, this may change at short notice due to Local and National Government requirements and to ensure the health wellbeing of our staff and our patrons. If the time comes for us to close the shopfront, we will still continue to operate online.  

Is your online store still open?

YES IT IS and will continue to do so even in the event our shopfront is required to close. 

Are there any impacts to deliveries?

YES THERE ARE. As customers are moving towards shopping online and the reduction of air travel due to Governement Restrictions, Customers will see delays across the postal network.

Australia Post has warned that while they are still working and operating, customers will expect to see significant delays. This is predominately due to increase on the next work, and the limited Passenger Flights across Australia in which cargo and mail is sent upon. This will be most notiable on the Express Postage network. Some customers have experienced quicker delivery times whereas some have also experienced slower delivery times. 

Updated information from Australia Post can be found here >> https://auspost.com.au/about-us/news-media/important-updates/coronavirus 

INTERNATIONAL CUSTOMERS - some countries are no longer accepting mail and parcels, and/or restrictions are imposed. This list changes daily and it is important you check with your local Government and Postal Services first before placing an order as we may not be able to send your order until restrictions in your Country have been lifted. 

Are there any impacts to stock lines and supplies?

YES THERE IS. Due to the demand in hobby supplies Australia wide and Overseas, some lines may be sold out or be delayed in replenishment.  Some brand lines are also impacted where factories have been temporarily shut down.  Please also note: due to the Australian dollar and the economic hit, some international brand prices will rise as result when replensihed. 

I live locally but I am in isolation, can you still deliver to me?

YES WE CAN and this is recommended. We do not encourage you to send someone to purchase or collect any orders you have placed as your health is important and we don't want you to risk any exposure, even if this is through a carer or relative. We ask when completing an online order, you mark in the comments 'IN ISOLATION' so that way we can notify the courier to ensure safe and adequate measures are taken when delivering your goods.  

I've heard Australia Post is delivering parcels differently in light of Coronavirus, is this true?

THIS IS CORRECT and respectfully, this is to protect the health and wellbeing staff of courier drivers and to minimise the spread of the virus. This will only be noticable for those who have 'Signature on Delivery' or for parcels being collected at a Post Office.

When Australia Post goes to deliver your parcel, they may ask 'ARE YOU UNWELL?' and if you respond with a YES, they will leave your parcel on the doorstep and ask you to refrain from collecting the item until they have left.  Please note, even if you aren't unwell, Australia Post staff will sign for your parcel on your behalf to ensure safe handling and social distancing is enforced.

IF YOU ARE UNWELL, DO NOT ATTEND THE POST OFFICE OR LPO TO COLLECT YOUR PARCEL. 

More information about this can be found on the Australia Post website https://auspost.com.au/about-us/news-media/important-updates/update-to-domestic-parcel-delivery-procedure


LET'S HAVE A CHAT - CONTACT US

VISIT OUR LAUNCESTON RETAIL STORE

Shop 4/77 George Town Road,
Newnham (Launceston) 7248 Tasmania, Australia
click here for 'Google Maps' Direction

REDUCED TRADING HOURS (due to COVID19)
Monday to Friday: 9:00am - 1:00pm
Saturday: 10:00am - 1:00pm
Sundays & Public Holidays: CLOSED

HOW YOU CAN REACH US
There are a number of ways to get in contact with us.  You can phone, email, chat with us live or send us a message using the form below.

PHONE: (03) 6388 9244
LIVE CHAT: click here to launch live chat
EMAIL: support@littletrainshop.com.au
Our Customer Service lines are open during store opening hours


USE OUR CONTACT FORM
Still need some help?  We're happy to hear from you about anything you need.  simply fill out the form below to leave us a message.  We'll aim to reply to you within 24 hours.